Privacy Policy

Last updated: September 10, 2026

This Privacy Policy explains how Mosswhisper, operated by WANG KWONG HK TRADING LIMITED—collectively referred to as “Mosswhisper,” “we,” “us,” or “our”—collects, uses, discloses, and protects personal information when you visit our website, shop with us, create an account, or contact our team.

Personal Information We Collect

Depending on how you interact with us, we may collect:
Contact details, including your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, including products purchased, order value, payment status, delivery details, and customer-service history.
Account information, including login credentials and saved preferences, if you create an account.
Shopping activity, including products viewed, searches, cart activity, and purchases.
Device and usage information, including IP address, browser, operating system, approximate location, referring pages, pages visited, clicks, and timestamps.
Communications and content you submit, including support messages, reviews, photos, and survey responses.

How We Collect Information

We may collect information:

Directly from you when you place an order, create an account, subscribe, submit a form, or contact us.
Automatically through cookies, pixels, log files, and similar technologies.
From service providers and partners, including Shopify, payment processors, fulfillment providers, carriers, analytics providers, and advertising partners.

How We Use Personal Information

We may use personal information to:

Provide the storefront, process payments, fulfill orders, and deliver purchases.
Send confirmations, shipping updates, service notices, and responses to support requests.
Maintain accounts, remember preferences, and personalize the shopping experience.
Detect fraud, protect accounts, troubleshoot problems, and maintain service security.
Measure performance, understand customer interests, improve products, and develop store features.
Send marketing where permitted and measure advertising effectiveness.
Comply with applicable laws, enforce our agreements, and protect legal rights.

Legal Bases Where Applicable

Where a legal basis is required, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, protect vital interests, or act with your consent.

The applicable legal basis depends on the information, purpose, and jurisdiction.

Marketing Communications

We may send promotional email or other marketing communications where permitted. You can unsubscribe using the link included in a promotional message.

Unsubscribing does not prevent service communications necessary for an order, account, security notice, policy update, or customer-support request.

Cookies and Similar Technologies

We and our partners, including Shopify, may use cookies and similar technologies to operate the store, remember choices, perform analytics, personalize content, and support advertising.

Where required, nonessential technologies are used only after consent. You can manage available choices through our cookie banner or Cookie Preferences link.

How We Disclose Personal Information

We may disclose information to vendors and service providers that perform services on our behalf, including ecommerce hosting, payments, fraud prevention, fulfillment, shipping, customer support, analytics, marketing, and information technology.

We may also disclose information to professional advisers, government authorities, or other parties when required by law or reasonably necessary to protect rights, safety, and security.

Information may be transferred in connection with a merger, financing, acquisition, reorganization, or sale of business assets.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and may process customer information according to its own privacy terms.

Review the Shopify Consumer Privacy Policy for more information about Shopify’s practices.

Advertising and Data Sharing

Some disclosures involving advertising cookies or identifiers may be considered a sale, sharing, or targeted advertising under certain privacy laws, even when no money is exchanged.

Where required, you can opt out through our Your Privacy Choices page, cookie settings, or a recognized browser-based signal such as Global Privacy Control.

Business Transactions and Legal Requests

Personal information may be disclosed or transferred as part of a proposed or completed merger, financing, acquisition, reorganization, insolvency process, or sale of business assets.

We may also preserve or disclose information when reasonably necessary to comply with law, respond to lawful process, enforce agreements, investigate fraud, or protect the rights and safety of customers, Mosswhisper, and others.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described above, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods vary by information type and legal requirement.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No system or transmission method is completely secure, and we cannot guarantee absolute security.

International Processing

Personal information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

Your Rights

Depending on your location, you may have rights to:

Access personal information.
Correct inaccurate information.
Delete certain information.
Receive a copy of certain information.
Withdraw consent.
Object to or restrict certain processing.
Opt out of sale, sharing, targeted advertising, or marketing.

These rights may be limited by applicable law and may require identity verification.

Submitting a Privacy Request

To exercise an available right, email service@mosswhisper.com and describe your request.

We may ask for information reasonably necessary to verify your identity, locate relevant records, and protect customer accounts. Where allowed, an authorized agent may submit a request with proof of authority.

We will respond within the period required by applicable law.

You may have a right to appeal a decision about a privacy request. If that right applies, our response will explain how to appeal.

We will not unlawfully discriminate against you for exercising an applicable privacy right, although some services require information that is necessary to provide them.

Children

The Services are not directed to children, and we do not knowingly collect personal information from children under the minimum age required by applicable law.

Third-Party Links

Our website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or security.

Changes to This Policy

We may update this policy to reflect changes in law, technology, services, or business practices. The revised version will be posted with a new Last updated date.

Contact Us

To ask a privacy question or submit a request, email service@mosswhisper.com.

WANG KWONG HK TRADING LIMITED
FLAT/RM C 16/F
SKYLINE TOWER
18 TONG MI ROAD
MONGKOK KL, HK

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